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DELIVERY POLICY

(For Ella Mason trading as Ella Designs)

Ella Designs provides digital design services only. No physical goods are supplied unless explicitly agreed.

How Services Are Delivered

Wedding Websites:

  • Built using Wix.

  • Delivered as a live website.

  • Client receives collaborator access.

Stationery Designs:

  • Delivered electronically via email.

  • Provided as high-resolution PNG and/or PDF files.

Delivery Timeframes

Timelines are estimates, and agreed upon booking, but depend on:

  • Client responsiveness,

  • Timely provision of content,

  • Scope of revisions.

Delays caused by the client may result in revised timelines and additional fees.

Completion

Delivery is deemed complete once:

  • Final files have been sent, or

  • The website is live and accessible.

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